Rural or remote areas may use handoff partners for final delivery.
Packaging
Each item ships in protective wrap with a tamper-evident seal.
High-value orders may require an adult signature upon delivery.
Multiple items may arrive in split shipments at no extra cost.
Shipping Methods & Rates
Rates are shown at checkout based on destination, weight, and service. Typical ranges are below for guidance.
Region
Service
Typical Cost
Free Shipping
USA
Standard (Ground)
$7.95–$12.95
Orders $150+
USA
Expedited (2–3 Biz Days)
$19–$24
—
USA
Overnight
$34–$49
—
Canada
Tracked
$14.95–$24.95
—
International
Express
$24.95–$49.95
—
Note: Final rates shown at checkout. Promotions or thresholds may change during site-wide events.
Estimated Delivery Windows
United States
Standard: 3–6 business days
Expedited: 2–3 business days
Overnight: 1–2 business days
Canada
Tracked: 5–9 business days
Express: 3–5 business days
International
Express: 4–8 business days to major hubs
Economy: 8–14 business days
Weather events, customs processing, and carrier volume can affect delivery times. Business days exclude weekends and holidays.
Tracking & Delivery
Tracking is emailed when the label is created; updates post after first scan.
SMS updates are available at checkout when you provide a mobile number.
If your tracking shows “Delivered” but you can’t locate the package, wait 24 hours and check with neighbors/building staff before contacting us.
Lost, Stolen, or Damaged
Report a lost-in-transit package if there’s no movement for 10 business days (US) or 14 business days (International).
For stolen packages (marked delivered, not received), contact us within 7 days of the delivery scan.
For damage, email photos of packaging, shipping label, and item within 48 hours of delivery.
We’ll coordinate with the carrier and provide next steps for replacement or refund per outcome.
Signatures & Insurance
Orders $300+ may ship with Signature Required for security.
Signature can be added to eligible orders for an additional fee on request before shipment.
Carrier insurance is included up to the service’s default limit; contact support for higher coverage prior to shipping.
International Shipping & Duties
Duties & Taxes
International orders may be subject to import duties, VAT/GST, and handling fees set by your country. Unless otherwise stated at checkout, these costs are collected by the carrier on delivery (DDU). We do not control these charges.
Customs may require ID or tax number in some countries.
Refused deliveries due to duties/taxes are returned to us; original shipping is non-refundable and return shipping may be deducted from refund.
Documentation & Compliance
We accurately declare contents and value; we cannot mark gifts or lower values.
All items are authentic and ship with accurate HS codes where applicable.
Transit times exclude customs clearance time.
PO Boxes & APO/FPO
PO Boxes: Shipped via USPS services compatible with PO addresses.
APO/FPO/DPO: Shipped via USPS; delivery times vary by location and military mail processing.
Address Issues & RTS
Undeliverable or Refused packages returned to sender can be reshipped; we may invoice for reship costs.
Please ensure your address is complete (unit, floor, gate codes) to avoid delays.
Split Shipments & Preorders
We may split orders at no extra charge to speed delivery.
Preorders or items with different availability windows may ship separately.
Order Changes & Cancellations
Address changes are possible before dispatch only. Contact support immediately with your order number.
Orders cannot be canceled once a label is created. We can assist with a return per our policy after delivery.
Fraud prevention: Orders flagged by our system may require identity verification, which can add 1 business day.
Most in-stock orders placed before 2:00 PM PST ship the same business day. After cutoff, on weekends, or holidays, they ship the next business day.
Yes, we offer free standard shipping in the USA on orders $150+. Offers may vary during promotions; the checkout page always reflects the current rates and thresholds.
You’ll receive an email with a tracking link when your label is created. Tracking updates after the first carrier scan. You can also opt into SMS updates at checkout.
Most international orders ship DDU, meaning duties/taxes are collected by the carrier on delivery per your country’s regulations. We accurately declare the value and contents.
Wait 24 hours, check with neighbors and building staff, and verify the address. If still missing, contact us within 7 days of the delivery scan so we can assist with a carrier investigation.
Need more help?
Email [email protected] with your order number and we’ll reply during customer service hours.